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Various special terms are used in bartending terminology.
On the rocks refers to liquor poured over ice cubes.
The term "up" is less ambiguous than "straight up", because sometimes the term "straight up" is used to mean "neat".
The term "straight" is also sometimes ambiguous, as it can be used to mean either "up" or "neat".
Drinks establishments will often have a lower-priced category of drinks, known as "well drinks" or "rail drinks", and a higher-priced category known as "top-shelf" or "call" drinks, and will use upselling by offering to upgrade to the higher-priced category when taking orders.
Terminology for the drink size can be found at Shot glass.
There is substantial confusion in the usage of "neat", "straight up", "straight", and "up". In the context of describing ways of serving a drink, all of these mean "served without ice", but some bar patrons and bartenders use them inconsistently.
"Straight" is often used interchangeably with "neat" (in the United Kingdom, Canada, and the United States). However, "straight" is also often used to refer to a spirit that is in an unmixed state in general, in addition to being used to describe a way of serving it. For example, many Bourbons are identified as "Kentucky Straight Bourbon Whiskey" on their bottling labels, and U.S. Federal law contains a legal definition of the term "straight whiskey". So sometimes "straight" may be used to mean either "straight up" (as defined above) or "neat", and clarification may be needed to determine the exact manner for serving it.
"With a twist" signals the bartender to add a "twist" of lemon or lime (bar choice, if unspecified) to the cocktail. Often, the bartender will hang the rind of the citrus on the glass as a garnish (see photo above).
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Unmixed liquors may be served either neat, up, or on the rocks, with differing conventions. High quality whisky and other aged liquor is most often served neat, while lower quality whisky is usually served on the rocks. Vodka is sometimes served chilled.