Quality policy

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In quality management a quality policy is a document jointly developed by management and quality experts to express the quality objectives of the organization, the acceptable level of quality and the duties of specific departments to ensure quality.[1] [2] Quality policy management is a long term strategic issue and often has a 10 year scope.[3]

Section 5.3 of the ISO 9001 standard requires a written, well defined quality policy that is communicated and understood within an organization. Section 5.3 also sets out some of the requirements for quality policies.[4]

See also[edit]

References[edit]

  1. ^ ISO 9000 quality systems handbook by David Hoyle 2005 ISBN 0-7506-6785-0 page 234
  2. ^ Project Management: A Systems Approach to Planning, Scheduling, and Controlling by Harold Kerzner 2009 John Wiley ISBN 978-0-470-50383-6 Section 2.7
  3. ^ TQM in action: a practical approach to continuous performance improvement by John Pike, Richard Barnes 1998 ISBN 0-412-71530-9 page 148
  4. ^ ISO 9001:2000: a practical quality manual explained by Kevin R. Grimes 2002 ISBN 0-87389-555-X page 23