Management information system

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A management information system (MIS) provides information that organizations require to manage themselves efficiently and effectively.[1] Management information systems are typically computer systems used for managing. The five primary components: 1.) Hardware, 2.) Software, 3.) Data (information for decision making), 4.) Procedures (design,development and documentation), and 5.) People (individuals, groups, or organizations). Management information systems are distinct from other information systems because they are used to analyze and facilitate strategic and operational activities.[2]

Academically, the term is commonly used to refer to the study of how individuals, groups, and organizations evaluate, design, implement, manage, and utilize systems to generate information to improve efficiency and effectiveness of decision making, including systems termed decision support systems, expert systems, and executive information systems.[2] Most business schools (or colleges of business administration within universities) have an MIS department, alongside departments of accounting, finance, management, marketing, and sometimes others, and grant degrees (at undergrad, masters, and PhD levels) in MIS.

Overview[edit]

A management information system gives the business managers the information that they need to make decisions. Early business computers were used for simple operations such as tracking inventory, billing, sales, or payroll data, with little detail or structure[3] (see EDP). Over time, these computer applications became more complex, hardware storage capacities grew, and technologies improved for connecting previously isolated applications. As more data was stored and linked, managers sought greater abstraction as well as greater detail with the aim of creating significant management reports from the raw, stored data. Originally, the term Management Information System "MIS" described applications providing managers with information about sales, inventories, and other data that would help in managing the enterprise. Over time, the term broadened to include: decision support systems, resource management and human resource management, enterprise resource planning (ERP), enterprise performance management (EPM), supply chain management (SCM), customer relationship management (CRM), project management and database retrieval applications.

Management information systems provide a variety of information products to managers. Periodic Scheduled Reports are a traditional form of providing information to managers via a specified format designed to provide managers with information on a regular basis. Exception Reports are produced only when exceptional conditions occur. Exception reporting reduces information overload instead of overwhelming decision makers with periodic detailed reports of business activity. Demand Reports and Responses are available when the managers require immediate access to vital information. Web browsers, DBMS query languages, and report generators enable managers to get this information and not force them to wait for periodic detailed reports of business activity. Push Reporting is information that is pushed directly to the manager’s respective networked workstation. Webcasting software is being more frequently utilized to broadcast selective reports and other vital information.

History[edit]

Kenneth C. Laudon and Jane Laudon identify five eras of MIS evolution corresponding to the five phases in the development of computing technology: 1) mainframe and minicomputer computing, 2) personal computers, 3) client/server networks, 4) enterprise computing, and 5) cloud computing.[4]

The first era (mainframe and minicomputer) was ruled by IBM and their mainframe computers; these computers would often take up whole rooms and require teams to run them - IBM supplied the hardware and the software. As technology advanced, these computers were able to handle greater capacities and therefore reduce their cost. Smaller, more affordable minicomputers allowed larger businesses to run their own computing centers in-house.

The second era (personal computer) began in 1965 as microprocessors started to compete with mainframes and minicomputers and accelerated the process of decentralizing computing power from large data centers to smaller offices. In the late 1970s minicomputer technology gave way to personal computers and relatively low cost computers were becoming mass market commodities, allowing businesses to provide their employees access to computing power that ten years before would have cost tens of thousands of dollars. This proliferation of computers created a ready market for interconnecting networks and the popularization of the Internet.

As technological complexity increased and costs decreased, the need to share information within an enterprise also grew—giving rise to the third era (client/server), in which computers on a common network access shared information on a server. This lets thousands and even millions of people access data simultaneously. The fourth era (enterprise) enabled by high speed networks, tied all aspects of the business enterprise together offering rich information access encompassing the complete management structure.Every computer is utilized.

The fifth era (cloud computing) is the latest and employs networking technology to deliver applications as well as data storage independent of the configuration, location or nature of the hardware. This, along with high speed cellphone and wifi networks, led to new levels of mobility in which managers access the MIS remotely with laptop and tablet computers, plus smartphones.

Types and Terminology[edit]

The terms Management Information System (MIS), information system, Enterprise Resource Planning (ERP), and information technology management are often confused. Information systems and MIS are broader categories that include ERP. Information technology management concerns the operation and organization of information technology resources independent of their purpose.

Most management information systems specialize in particular commercial and industrial sectors, aspects of the enterprise, or management substructure.

Advantages[edit]

The following are some of the benefits that can be attained for different types of management information systems.[7]

Enterprise applications[edit]

Knowledge management (KM) as a system covers the process of knowledge creation and acquisition from internal processes and the external world. The collected knowledge is incorporated in organizational policies and procedures, and then disseminated to the stakeholders.[8]

Developing Information Systems[edit]

"The actions that are taken to create an information system that solves an organizational problem are called system development".[9] These include system analysis, system design, computer programming/implementation, testing, conversion, production and finally maintenance. These actions usually take place in that specified order but some may need to repeat or be accomplished concurrently.

Conversion is the process of changing or converting the old system into the new. This can be done in three basic ways, though newer methods (prototyping, Extreme Programming, JAD, etc.) are replacing these traditional conversion methods in many cases:

See also[edit]

References[edit]

  1. ^ http://www.occ.gov/publications/publications-by-type/comptrollers-handbook/mis.pdf
  2. ^ a b O’Brien, J (1999). Management Information Systems – Managing Information Technology in the Internetworked Enterprise. Boston: Irwin McGraw-Hill. ISBN 0-07-112373-3. 
  3. ^ Lucey, Terry (2005). Management Information Systems. London: Thomson. p. 336. ISBN 978-1-84480-126-8. 
  4. ^ Laudon, Kenneth C.; Laudon, Jane P. (2009). Management Information Systems: Managing the Digital Firm (11 ed.). Prentice Hall/CourseSmart. p. 164. 
  5. ^ Transaction processing systems (TPS) collect and record the routine transactions of an organization. Examples of such systems are sales order entry, hotel reservations, payroll, employee record keeping, and shipping.
  6. ^ Bidgoli, Hossein, (2004). The Internet Encyclopedia, Volume 1, John Wiley & Sons, Inc. p. 707.
  7. ^ Pant, S., Hsu, C., (1995), Strategic Information Systems Planning: A Review, Information Resources Management Association International Conference, May 21–24, Atlanta.
  8. ^ Joshi, Girdhar (2013). Management Information Systems. New Delhi: Oxford University Press. p. 328. ISBN 9780198080992. 
  9. ^ Laudon, K.,&Laudon, J. (2010). Management information systems: Managing the digital firm. (11th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.

External links[edit]