iYogi

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iYogi is a remote technical support firm based in Gurgaon, India with customers in the United States, the United Kingdom, the United Arab Emirates, Australia, Canada, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and India. iYogi provides subscription based technical support for personal computers,connected devices and peripherals, and software applications. In 2011 the company also ventured into support for devices running mobile operating systems like Apple's IOS.

History[edit source | edit]

iYogi was co-founded by Uday Challu & Vishal Dhar in 2007. iYogi deploys more than 6,000 technology staff on its global delivery platform, iMantra.[1][2] Sequoia Capital,[3] Draper Fisher Jurvetson,[4]Canaan Partners,[5] SAP Ventures,[6] and SVB India Capital Partners[7] are the venture capital firms that have invested in the company. In 2009, the firm acquired Utah-based Clean Machine Inc.[8] and appointed its founder, Larry Gordon, as President Global Channel Sales.[9] In 2010, iYogi raised US $30 million in Series D round of funding led by Sequoia Capital [10] with follow-on investment from existing investors. Earlier in the same year, the company had secured an investment of $15 million from Draper Fisher Jurvetson and others.[11] In September, 2011, iYogi added three independent directors, Sridar Iyengar, Subhash Lallah, and Chandra Gujadhur, to its board, raising its strength to seven.[12]

Management[edit source | edit]

[13]

Location and partnerships[edit source | edit]

iYogi is headquartered in Gurgaon, India, and also has an office in New York, USA.[14]

Recently iYogi entered into a partnership with the Al-Futtaim Group (Techserve), allowing the company to provide on-demand remote tech support to consumers and businesses in the Gulf Cooperation Council countries. The initial roll-out of services will begin with the United Arab Emirates, followed by other GCC countries.[15] On May 25, 2010, iYogi announced a partnership with Carbonite, an online backup solution firm, to provide online data backup solution to its customer base.[16] In the same year, iYogi and Infinite Computer Solutions (India) Limited entered into a joint agreement enabling the former to operate a service delivery center in Bangalore.[17] A partnership with Verizon Business in 2010 helped iYogi acquire an integrated IP networking and applications management solution to support its growth.[18] In Feb 2010, IBM signed a data center agreement with iYogi and followed it up with another partnership aimed at supporting the tech support firm’s expansion plans across multiple countries.[19]

The Company launched its operations in India on March 7, 2013 targeting the Small & Medium Businesses and the consumers.[20]

Platform[edit source | edit]

iYogi is also now licensing its knowledge-based technology platform called iMantra [21] to other companies as it enables standalone services and gets revenue from licensing its platform as well from its subscription services.

Controversy[edit source | edit]

In March 2012, antivirus major Avast! severed its ties with iYogi. Under the agreement that lasted a little more than two years iYogi had been providing online support to Avast users free of cost. Avast accused iYogi of forcefully selling its online support plans to Avast users which the Antivirus maker claimed to be unnecessary and expensive and accused iYogi of misconduct.[22]

References[edit source | edit]

  1. ^ Crunchbase Profile
  2. ^ "IBM inks five year deal with iYogi". Indus Business Journal. May 4, 2010. Retrieved Nov. 10, 2012. 
  3. ^ Sequoia Capital
  4. ^ DFJ Portfolio
  5. ^ Canaan's investments in India
  6. ^ SAP Ventures' Portfolio
  7. ^ "IYOGI SECURES $9.5M IN SERIES B FUNDING LED BY SAP VENTURES". Silicon Valley Bank. July 24, 2008. Retrieved Nov. 10, 2012. 
  8. ^ "iYogi acquires Clean Machine Inc". Business Standard. May 12, 2009. Retrieved Dec. 09, 2012. 
  9. ^ Acquisition of Clean Machine Inc.
  10. ^ Adrianne, Jeffries. "NY-Based iYogi Strikes a Bubble Pose, Raises $30 M., Teases IPO". The New York Observer (Jared Kushner) (Dec 13, 2010). Retrieved Dec. 09, 2012. 
  11. ^ Robin, Wauters. "Remote Tech Support Company iYogi Gets A $15 Million Boost From DFJ, Others". TechCrunch (AOL) (Jan 6, 2010). Retrieved Dec. 09, 2012. 
  12. ^ iYogi Brings On Board Three Independent Directors
  13. ^ iYogi's management team
  14. ^ [1]
  15. ^ Techserve and iYogi tie-up for tech support
  16. ^ iYogi partners with Carbonite
  17. ^ Infinite to set up iYogi support centre in Bangalore
  18. ^ Verizon Business Networking Solution Helps iYogi Deliver Superior Global Technical Support
  19. ^ IBM, iYogi ink deal for state-of-the-art data centre
  20. ^ Lison, Joseph. "iYogi turns to India after US success; company targeting at least 15% of the local market". The Economic Times (The Times Group) (07 March 2013). Retrieved 13 March 2013. 
  21. ^ Hindustan Times: iYogi outsources outsourcing
  22. ^ Nichols, Shaun. "Avast halts support service over claims of iYogi misconduct". The New York Observer (V3 UK) (Mar 16, 2012). Retrieved July 01, 2013.