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iQor, Inc., based in New York City (formerly known as Intellirisk Management, formerly known as Allied Interstate, and formerly known as Collectech Systems, and formerly known as First Contact), is a business process outsourcing company that provides call center services -- including customer care, customer retention and revenue recovery services to large and mid-sized companies. It has more than 14,000 employees based in 21 call centers in the United States, Canada, India, the Philippines and the United Kingdom.
The company was one of the first in the business process outsourcing (BPO) industry to expand into the Philippines, where it now operates three call centers-–two in the Clark Freeport Zone, a former U.S. air force base. It has developed and deployed some of the most innovative technology in the call center industry--including desktop virtualization, speech recognition, and credit analytics.
iQor is privately owned -- by Huntsman Gay Global Capital -- and the company's management team. iQor has recently acquired Receivable Management Services, which was headquartered in Bethlehem, PA.
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