Google Analytics

From Wikipedia, the free encyclopedia - View original article

Google Analytics
Google Analytics logo
Developer(s)Google
Operating systemCross-platform (web-based application)
TypeStatistics, Analysis
Websiteanalytics.google.com/analytics
 
Jump to: navigation, search
Google Analytics
Google Analytics logo
Developer(s)Google
Operating systemCross-platform (web-based application)
TypeStatistics, Analysis
Websiteanalytics.google.com/analytics

Google Analytics (GA) is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales. The product is aimed at marketers as opposed to webmasters and technologists from which the industry of web analytics originally grew. It is the most widely used website statistics service.

The basic service is free of charge and a premium version is available for a fee.[1]

GA can track visitors from all referrers, including search engines and social networks, direct visits and referring sites. It also displays advertising, pay-per-click networks, e-mail marketing and digital collateral such as links within PDF documents.

Contents

History

Google acquired Urchin Software Corp. in April 2005.[2] Google's service was developed from Urchin on Demand. The system also brings ideas from Adaptive Path, whose product, Measure Map, was acquired and used in the redesign of Google Analytics in 2006.[3] Google continued to sell the standalone, installable Urchin WebAnalytics Software through a network of value-added resellers until discontinuation on March 28, 2012.[4][5]

The Google-branded version was rolled out in November 2005 to anyone who wished to sign up. However due to extremely high demand for the service, new sign-ups were suspended only a week later. As capacity was added to the system, Google began using a lottery-type invitation-code model. Prior to August 2006 Google was sending out batches of invitation codes as server availability permitted; since mid-August 2006 the service has been fully available to all users – whether they use Google for advertising or not.

The latest version of Google Analytics tracking code is known as the asynchronous tracking code,[6] which Google claims, is significantly more sensitive and accurate, and is able to track even very short activities on the website. The previous version delayed page loading and so, for performance reasons, it was generally placed just before the </body> body close HTML tag. The new code can be placed between the <head>...</head> HTML head tags because, once triggered, it runs in parallel with page loading.

In April 2011, Google announced the availability of a new version of Google Analytics, featuring multiple dashboards, more options of custom reports and a new interface design.[7] This version was later updated with some other features such as real-time analytics and goal flow charts.[8][9]

Features

Integrated with AdWords, users can now review online campaigns by tracking landing page quality and conversions (goals). Goals might include sales, lead generation, viewing a specific page, or downloading a particular file.

GA's approach is to show high-level, dashboard-type data for the casual user, and more in-depth data further into the report set. GA analysis can identify poorly performing page with techniques such as funnel visualization, where visitors came from (referrers), how long they stayed and their geographical position. It also provides more advanced features, including custom visitor segmentation.

Google Analytics e-commerce reporting can track sales activity and performance. The e-commerce reports shows a site's transactions, revenue, and many other commerce-related metrics.

A user can have 50 site profiles. Each profile generally corresponds to one website. It is limited to sites which have a traffic of fewer than 5 million pageviews per month (roughly 2 pageviews per second), unless the site is linked to an AdWords campaign.[10]

Google Analytics includes Google Website Optimizer, rebranded as Google Analytics Content Experiments.[11][12]

Technology

Google Analytics is implemented with "page tags". A page tag, in this case called the Google Analytics Tracking Code (GATC) is a snippet of JavaScript code that the website owner user adds to every page of the website. The GATC code runs in the client browser when the client browses the page (if JavaScript is enabled in the browser) and collects visitor data and sends it to a Google data collection server as part of a request for a web beacon.

The GATC loads a larger Javascript file from the Google webserver and then sets variables with the user's account number. The larger file (currently known as ga.js) is typically 18 KB. The file does not usually have to be loaded, though because of browser caching. Assuming caching is enabled in the browser, it downloads ga.js only once at the start of the visit. Furthermore, as all websites that implement GA with the ga.js code use the same master file from Google, a browser that has previously visited any other website running Google Analytics will already have the file cached on their machine.

In addition to transmitting information to a Google server, the GATC sets first party cookies (If cookies are enabled in the browser) on each visitor's computer. These cookies store anonymous information such as whether the visitor has been to the site before (new or returning visitor), the timestamp of the current visit, and the referrer site or campaign that directed the visitor to the page (e.g. search engine, keywords, banner or email).

If the visitor arrived at the site by clicking on a link tagged with Urchin Tracking Module (UTM) codes such as:

http://toWebsite.com?utm_source=fromWebsite&utm_medium=bannerAd&utm_campaign=fundraiser2012

the tag values are passed to the database too.[13]

Limitations

In addition, Google Analytics for Mobile Package allows GA to be applied to mobile websites. The Mobile Package contains server-side tracking codes that use PHP, JavaServer Pages, ASP.NET, or Perl for its server-side language.[14]

However, many ad filtering programs and extensions (such as Firefox's Adblock and NoScript) can block the GATC. This prevents some traffic and users from being tracked, and leads to holes in the collected data. Also, privacy networks like Tor will mask the user's actual location and present inaccurate geographical data. Some users do not have JavaScript-enabled/capable browsers or turn this feature off. However, these limitations are considered small—affecting only a small percentage of visits.[15]

The largest potential impact on data accuracy comes from users deleting or blocking Google Analytics cookies.[16] Without cookies being set, GA cannot collect data. Any individual web user can block or delete cookies resulting in the data loss of those visits for GA users. Website owners can encourage users not to disable cookies, for example by making visitors more comfortable using the site through posting a privacy policy.

These limitations affect the majority of web analytics tools which use page tags (usually JavaScript programs) embedded in web pages to collect visitor data, store it in cookies on the visitor's computer, and transmit it to a remote database by pretending to load a tiny graphic "beacon".

Another limitation of GA for large websites is the use of sampling in the generation of many of its reports. To reduce the load on their servers and to provide users with a relatively quick response for their query, GA limits reports to 500,000 randomly sampled visits at the profile level for its calculations. While margins of error are indicated for the visits metric, margins of error are not provided for any other metrics in the GA reports. For small segments of data, the margin of error can be very large.[17]

Performance concerns

There have been several online discussions about the impact of Google Analytics on site performance.[18][19][20] However, Google introduced asynchronous JavaScript code in December 2009 to reduce the risk of slowing the loading of pages tagged with the ga.js script.[21][22]

Privacy issues

Due to its ubiquity, Google Analytics raises some privacy concerns. Whenever someone visits a website that uses Google Analytics, if Javascript is enabled in the browser then Google tracks that visit via the user's IP address in order to determine the user's approximate geographic location. (To meet German legal requirements, Google Analytics can anonymize the IP address.[23])

The opt-in Google Account privacy policy[24] is quite different from the Google privacy policies as applied to Google AdWords, or the terms of service for users of Google Analytics—which forbid the storing of PII (Personally-Identifiable Information).[25][26]

If a website visitor uses a Google Account as ID when entering a comment or uploading to a Google property such as Blogger or YouTube, then Google receives sufficient information to identify the user and thus associate the details of the website visit with that user. Google has announced an updated privacy policy which will allow Google to specifically identify and track users of any website that uses a Google Account, if that user is also a user of any other Google product (Gmail, Picasa, YouTube, BlogSpot,etc.) to which the same privacy policy applies.[24][27][28] Much of this Google Account profile information is optional and private (viewable only by Google) by default, and the user may update or remove it.[29][30] But, as described above, it is against Google's privacy policies and the Google Analytics Terms of Service to store personally-identifiable information without a user's consent.

Google has also released a browser plugin that turns off data about a page visit being sent to Google.[31][32] Since this plug-in is produced and distributed by Google itself, it has met much discussion and criticism. Furthermore, the realisation of Google scripts tracking user behaviours has spawned the production of multiple, often open-source, browser plug-ins to reject tracking cookies.[33] These plug-ins offer the user a choice, whether to allow Google Analytics (for example) to track his/her activities. However, partially because of new European privacy laws, most modern browsers allow users to reject tracking cookies, though Flash cookies can be a separate problem again.

It has been anecdotally reported that behind proxy servers and multiple firewalls that errors can occur changing time stamps and registering invalid searches.[34]

Webmasters who seek to mitigate Google Analytics specific privacy issues can employ a number of alternatives having their backends hosted on their own machines. Until its discontinuation, an example of such a product was Urchin WebAnalytics Software from Google itself.

Legislation

In May 2011 it was ruled that EU websites must get user permission to store non-essential cookies on client computers. Website owners were given 1 year to comply before legal action is enforced. This resulted in all EU websites having to stop collecting Google Analytics data without the consent of the end user.[35][36]

Support and training

Google offers free Google Analytics IQ Lessons,[37] a $50 Google Analytics certification test,[38] free Help Center[39] FAQ and Google Groups forum[40] for official Google Analytics product support. New product features are announced on the Goggle Analytics Blog.[41] Enterprise support is provided through Certified Partners.[42]

APIs for third-party application support

The Google Analytics API[43] is used by third parties to build custom applications[44] such as reporting tools. Many such applications exist. One was built to run on iOS (Apple) devices and is featured in Apple's app store.[45]

Popularity

Google Analytics is the most widely used website statistics service,[46] currently in use on around 55% of the 10,000 most popular websites.[47] Another market share analysis claims that Google Analytics is used at around 49.95% of the top 1,000,000 websites (as currently ranked by Alexa).[48]

Google Analytics is used by 57% of the 10,000 most popular websites (as ranked by Alexa Internet) ordered by popularity, as reported by (now defunct) BackendBattles.com.[when?] In May 2008, Pingdom released a survey stating that 161 (or 32%) out of 500 biggest sites globally according to their Alexa rank were using Google Analytics.[49]

See also

References

  1. ^ "Get the Power of Google Analytics: Now available in Standard or Premium, whatever your needs are Google Analytics can help.". http://www.google.com/analytics/premium/features.html. Retrieved April, 8 2012.
  2. ^ "Our history in depth". Google. http://www.google.com/about/company/history/. Retrieved 2012-07-16.
  3. ^ Official Google Blog: Here comes Measure Map
  4. ^ Muret, Paul (January 20, 2012). "The End of an Era for Urchin Software". Google Analytics. http://analytics.blogspot.com/2012/01/end-of-era-for-urchin-software.html. Retrieved April 7, 2012.
  5. ^ Muret, Paul. "The End of an Era for Urchin Software". Google Analytics. http://www.google.com/urchin/. Retrieved April 7, 2012.
  6. ^ "Asynchronous Tracking Code". http://www.google.com/support/analytics/bin/answer.py?answer=161379.
  7. ^ "The New Google Analytics Available to Everyone". http://analytics.blogspot.com/2011/04/new-google-analytics-available-to.html.
  8. ^ "Introducing Flow Visualization: visualizing visitor flow". http://analytics.blogspot.com/2011/10/introducing-flow-visualization.html.
  9. ^ "What’s happening on your site right now?". http://analytics.blogspot.com/2011/09/whats-happening-on-your-site-right-now.html.
  10. ^ Google Analytics Help: Does Google Analytics have a pageview limit?
  11. ^ "Website Optimizer". Google. http://www.google.com/websiteoptimizer/. Retrieved 2012-07-20.
  12. ^ Tzemah, Nir. "Helping to Create Better Websites: Introducing Content Experiments". Google Analytics Blog. http://analytics.blogspot.com/2012/06/helping-to-create-better-websites.html. Retrieved 4 June 2012.
  13. ^ "Google Analytics: UTM Link Tagging Explained". http://www.intownwebdesign.com/google-analytics/google-analytics-utm-link-tagging-explained.html.
  14. ^ "Google Analytics for Mobile package". http://code.google.com/intl/en/mobile/analytics/docs/web/.
  15. ^ EU and US JavaScript Disabled Index numbers + Web Analytics data collection impact, http://visualrevenue.com/blog/2007/08/eu-and-us-javascript-disabled-index.html
  16. ^ "Increasing Accuracy for Online Business Growth". http://www.advanced-web-metrics.com/blog/2008/02/16/accuracy-whitepaper/. – a web analytics accuracy whitepaper
  17. ^ "Segmentation Options in Google Analytics". http://www.epikone.com/blog/2009/04/21/segmentation-options-in-google-analytics/.
  18. ^ Does Google Analytics Slow down page loading?
  19. ^ Google Analytics Code is Slowing Down My Site
  20. ^ Is Google Analytics Slow or Not?
  21. ^ Google Analytics Launches Asynchronous Tracking
  22. ^ Making the Web Faster
  23. ^ "Tracking Code: The _gat Global Object". Google. January 24, 2012. https://developers.google.com/analytics/devguides/collection/gajs/methods/gaJSApi_gat#_gat._anonymizeIp. Retrieved June 27, 2012.
  24. ^ a b "New Google Privacy Policy". Google. March 1, 2012. http://www.google.com/intl/en/policies/privacy/. Retrieved June 27, 2012.
  25. ^ "Google Advertising Privacy FAQ". Google. http://www.google.com/policies/privacy/ads/. Retrieved June 27, 2012.
  26. ^ Cutroni, Justin (June 26, 2007). "Understanding The Google Analytics Terms of Service". http://cutroni.com/blog/2007/06/26/understanding-the-google-analytics-terms-of-service/. Retrieved June 27, 2012.
  27. ^ "Google privacy changes 'in breach of EU law'". BBC News. http://www.bbc.co.uk/news/technology-17205754. Retrieved June 27, 2012.
  28. ^ "Policies by (Google) product". Google. http://support.google.com/accounts/bin/answer.py?hl=en&answer=147806. Retrieved June 27, 2012.
  29. ^ "Google Profile settings". Google. https://accounts.google.com/ServiceLogin?service=profiles&continue=https://profiles.google.com/me. Retrieved June 27, 2012.
  30. ^ "About your (Google) profile". Google. http://support.google.com/accounts/bin/answer.py?hl=en&answer=97706. Retrieved June 27, 2012.
  31. ^ Albanesius, Chloe (May 25, 2010). "Opt Out of Google Analytics Data Gathering With New Beta Tool". http://www.pcmag.com/article2/0,2817,2364174,00.asp.
  32. ^ "Greater choice and transparency for Google Analytics". Google. May 25, 2010. http://analytics.blogspot.jp/2010/05/greater-choice-and-transparency-for.html.
  33. ^ "The NoScript Firefox extension provides extra protection for Firefox, Flock, Seamonkey and other mozilla-based browsers". http://noscript.net/.
  34. ^ Greenberg, Andy (Dec 11, 2008). "The Virus Filters". Forbes. http://www.forbes.com/2008/12/11/virus-filter-avira-tech-security-cx_ag_1211virus.html.
  35. ^ "New EU cookie law (e-Privacy Directive)". UK Government: Information Commissioner's Office. http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx.
  36. ^ "Thousands of websites in breach of new cookie law". BBC News. May 26, 2012. http://www.bbc.co.uk/news/technology-18206810.
  37. ^ Google Analytics IQ Lessons
  38. ^ Google Analytics certification test
  39. ^ Google Analytics Help Center
  40. ^ Official Google Analytics product forum
  41. ^ Official Google Analytics Blog
  42. ^ Google Analytics Certified Partners
  43. ^ Google Analytics API
  44. ^ Google Analytics Applications
  45. ^ "Analytics by Net Conversion". http://itunes.apple.com/us/app/analytics-by-net-conversion/id421164239?mt=8.
  46. ^ "Usage of traffic analysis tools for websites". W3Techs. http://w3techs.com/technologies/overview/traffic_analysis/all. Retrieved 2009-12-10.
  47. ^ "Google Biz Chief: Over 10M Websites Now Using Google Analytics". TechCrunch. http://techcrunch.com/2012/04/12/google-analytics-officially-at-10m. Retrieved 2012-04-25.
  48. ^ "Google Analytics Market Share". MetricMail. http://metricmail.tumblr.com/post/904126172/google-analytics-market-share. Retrieved 2010-08-21.
  49. ^ "Google Analytics dominates the top 500 websites". Pingdom. http://royal.pingdom.com/2008/05/28/google-analytics-dominate-the-top-500-websites/. Retrieved 2012-07-17.

External links