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Email spam, also known as junk email or unsolicited bulk email (UBE), is a subset of electronic spam involving nearly identical messages sent to numerous recipients by email. Clicking on links in spam email may send users to phishing web sites or sites that are hosting malware. Spam email may also include malware as scripts or other executable file attachments. Definitions of spam usually include the aspects that email is unsolicited and sent in bulk. One subset of UBE is UCE (unsolicited commercial email). The opposite of "spam", email which one wants, is called "ham", usually when referring to a message's automated analysis (such as Bayesian filtering). Like other forms of unwanted bulk messaging, it is named for Spam luncheon meat by way of a Monty Python sketch in which Spam is depicted as ubiquitous and unavoidable.
Email spam has steadily grown since the early 1990s. Botnets, networks of virus-infected computers, are used to send about 80% of spam. Since the expense of the spam is borne mostly by the recipient, it is effectively postage due advertising.
The legal status of spam varies from one jurisdiction to another. In the United States, spam was declared to be legal by the CAN-SPAM Act of 2003 provided the message adheres to certain specifications. ISPs have attempted to recover the cost of spam through lawsuits against spammers, although they have been mostly unsuccessful in collecting damages despite winning in court.
Spammers collect email addresses from chatrooms, websites, customer lists, newsgroups, and viruses which harvest users' address books, and are sold to other spammers. They also use a practice known as "email appending" or "epending" in which they use known information about their target (such as a postal address) to search for the target's email address. Much of spam is sent to invalid email addresses. Spam averages 78% of all email sent. According to the Message Anti-Abuse Working Group, the amount of spam email was between 88–92% of email messages sent in the first half of 2010.
From the beginning of the Internet (the ARPANET), sending of junk email has been prohibited, enforced by the Terms of Service/Acceptable Use Policy (ToS/AUP) of internet service providers (ISPs) and peer pressure. Even with a thousand users junk email for advertising is not tenable, and with a million users it is not only impractical, but also expensive. It is estimated that spam cost businesses on the order of $100 billion in 2007. As the scale of the spam problem has grown, ISPs and the public have turned to government for relief from spam, which has failed to materialize.
Spam has several definitions varying by source.
Many spam emails contain URLs to a website or websites. According to a Commtouch report in the first quarter of 2010, there are "...183 billion spam messages" sent every day. The most popular spam topic is "pharmacy ads" which make up 81% of email spam messages.
According to information compiled by Commtouch Software Ltd., email spam for the first quarter of 2010 can be broken down as follows.
Advance fee fraud spam such as the Nigerian "419" scam may be sent by a single individual from a cyber cafe in a developing country. Organized "spam gangs" operating from Russia or eastern Europe share many features in common with other forms of organized crime, including turf battles and revenge killings.
Spam is also a medium for fraudsters to scam users into entering personal information on fake Web sites using emails forged to look like they are from banks or other organizations, such as PayPal. This is known as phishing. Targeted phishing, where known information about the recipient is used to create forged emails, is known as spear-phishing.
If a marketer has one database containing names, addresses, and telephone numbers of prospective customers, they can pay to have their database matched against an external database containing email addresses. The company then has the means to send email to people who have not requested email, which may include people who have deliberately withheld their email address.
Image spam is an obfuscating method in which the text of the message is stored as a GIF or JPEG image and displayed in the email. This prevents text based spam filters from detecting and blocking spam messages. Image spam was reportedly used in the mid 2000s to advertise "pump and dump" stocks.[not in citation given]
Often, image spam contains nonsensical, computer-generated text which simply annoys the reader. However, new technology in some programs try to read the images by attempting to find text in these images. They are not very accurate, and sometimes filter out innocent images of products like a box that has words on it.
A newer technique, however, is to use an animated GIF image that does not contain clear text in its initial frame, or to contort the shapes of letters in the image (as in CAPTCHA) to avoid detection by OCR tools.
Blank spam is spam lacking a payload advertisement. Often the message body is missing altogether, as well as the subject line. Still, it fits the definition of spam because of its nature as bulk and unsolicited email.
Blank spam may be originated in different ways, either intentional or unintentionally:
Backscatter is a side-effect of email spam, viruses and worms, where email servers receiving spam and other mail send bounce messages to an innocent party. This occurs because the original message's envelope sender is forged to contain the email address of the victim. A very large proportion of such email is sent with a forged From: header, matching the envelope sender.
Since these messages were not solicited by the recipients, are substantially similar to each other, and are delivered in bulk quantities, they qualify as unsolicited bulk email or spam. As such, systems that generate email backscatter can end up being listed on various DNSBLs and be in violation of internet service providers' Terms of Service.
Sending spam violates the Acceptable use policy (AUP) of almost all Internet service providers. Providers vary in their willingness or ability to enforce their AUP. Some actively enforce their terms and terminate spammers' accounts without warning. Some ISPs lack adequate personnel or technical skills for enforcement, while others may be reluctant to enforce restrictive terms against profitable customers.
As the recipient directly bears the cost of delivery, storage, and processing, one could regard spam as the electronic equivalent of "postage-due" junk mail. Due to the low cost of sending unsolicited email and the potential profit entailed, some believe that only strict legal enforcement can stop junk email. The Coalition Against Unsolicited Commercial Email (CAUCE) argues "Today, much of the spam volume is sent by career criminals and malicious hackers who won't stop until they're all rounded up and put in jail."
All the countries of the European Union have passed laws that specifically target spam.
Article 13 of the European Union Directive on Privacy and Electronic Communications (2002/58/EC) provides that the EU member states shall take appropriate measures to ensure that unsolicited communications for the purposes of direct marketing are not allowed either without the consent of the subscribers concerned or in respect of subscribers who do not wish to receive these communications, the choice between these options to be determined by national legislation.
In the United Kingdom, for example, unsolicited emails cannot be sent to an individual subscriber unless prior permission has been obtained or unless there is a previous relationship between the parties. The regulations can be enforced against an offending company or individual anywhere in the European Union. The Information Commissioner's Office has responsibility for the enforcement of unsolicited emails and considers complaints about breaches. A breach of an enforcement notice is a criminal offence subject to a fine of up to £5000.
In Australia, the relevant legislation is the Spam Act 2003 which covers some types of email and phone spam, which took effect on 11 April 2004. The Spam Act provides that "Unsolicited commercial electronic messages must not be sent." Whether an email is unsolicited depends on whether you have consent. Consent can be express or inferred. Express consent is when someone directly instructs you to send them emails, e.g. if they opt-in. Consent can also be inferred from the business relationship between the sender and recipient or if the recipient conspicuously publishes their email address in a public place (such as on a website). Penalties are up to 10,000 penalty units, or 2,000 penalty units for a person other than a body corporate.
Spam is legally permissible according to the CAN-SPAM Act of 2003 provided it follows certain criteria: a "truthful" subject line, no forged information in the technical headers or sender address, and other minor requirements. If the spam fails to comply with any of these requirements it is illegal. Aggravated or accelerated penalties apply if the spammer harvested the email addresses using methods described earlier.
A review of the effectiveness of CAN-SPAM in 2005 by the Federal Trade Commission (the agency charged with CAN-SPAM enforcement) stated that the amount of sexually explicit spam had significantly decreased since 2003 and the total volume had begun to level off. Senator Conrad Burns, a principal sponsor, noted that "Enforcement is key regarding the CAN-SPAM legislation." In 2004, less than 1% of spam complied with the CAN-SPAM Act of 2003. In contrast to the FTC evaluation, many observers view the CAN-SPAM act as having failed in its purpose of reducing spam.
Accessing privately owned computer resources without the owner's permission counts as illegal under computer crime statutes in most nations. Deliberate spreading of computer viruses is also illegal in the United States and elsewhere. Thus, some common behaviors of spammers are criminal regardless of the legality of spamming per se. Even before the advent of laws specifically banning or regulating spamming, spammers were successfully prosecuted under computer fraud and abuse laws for wrongfully using others' computers.
The use of botnets can be perceived as theft. The spammer consumes a zombie owner's bandwidth and resources without any cost. In addition, spam is perceived as theft of services. The receiving SMTP servers consume significant amounts of system resources dealing with this unwanted traffic. As a result, service providers have to spend large amounts of money to make their systems capable of handling these amounts of email. Such costs are inevitably passed on to the service providers' customers.
Other laws, not only those related to spam, have been used to prosecute alleged spammers. For example, Alan Ralsky was indicted on stock fraud charges in January 2008, and Robert Soloway plead guilty to charges of mail fraud, fraud in connection with email, and failing to file a tax return in March 2008.
Spammers may engage in deliberate fraud to send out their messages. Spammers often use false names, addresses, phone numbers, and other contact information to set up "disposable" accounts at various Internet service providers. They also often use falsified or stolen credit card numbers to pay for these accounts. This allows them to move quickly from one account to the next as the host ISPs discover and shut down each one.
Senders may go to great lengths to conceal the origin of their messages. Large companies may hire another firm to send their messages so that complaints or blocking of email falls on a third party. Others engage in spoofing of email addresses (much easier than IP address spoofing). The email protocol (SMTP) has no authentication by default, so the spammer can pretend to originate a message apparently from any email address. To prevent this, some ISPs and domains require the use of SMTP-AUTH, allowing positive identification of the specific account from which an email originates.
Senders cannot completely spoof email delivery chains (the 'Received' header), since the receiving mailserver records the actual connection from the last mailserver's IP address. To counter this, some spammers forge additional delivery headers to make it appear as if the email had previously traversed many legitimate servers.
Spoofing can have serious consequences for legitimate email users. Not only can their email inboxes get clogged up with "undeliverable" emails in addition to volumes of spam, they can mistakenly be identified as a spammer. Not only may they receive irate email from spam victims, but (if spam victims report the email address owner to the ISP, for example) a naive ISP may terminate their service for spamming.
Spammers frequently seek out and make use of vulnerable third-party systems such as open mail relays and open proxy servers. SMTP forwards mail from one server to another—mail servers that ISPs run commonly require some form of authentication to ensure that the user is a customer of that ISP. Open relays, however, do not properly check who is using the mail server and pass all mail to the destination address, making it harder to track down spammers.
Increasingly, spammers use networks of malware-infected PCs (zombies) to send their spam. Zombie networks are also known as Botnets (such zombifying malware is known as a bot, short for robot). In June 2006, an estimated 80% of email spam was sent by zombie PCs, an increase of 30% from the prior year. An estimated 55 billion email spam were sent each day in June 2006, an increase of 25 billion per day from June 2005.
For Q1 2010, an estimated 305,000 newly activated zombie PCs were brought online each day for malicious activity. This number is slightly lower than the 312,000 of Q4 2009.
Brazil produced the most zombies in the first quarter of 2010. Brazil was the source of 20% of all zombies, which is down from 14% from the fourth quarter 2009. India had 10%, with Vietnam at 8%, and the Russian Federation at 7%.
To combat the problems posed by botnets, open relays and proxy servers many email server administrators pre-emptively block dynamic IP ranges and impose stringent requirements on other servers wishing to deliver mail. Forward-confirmed reverse DNS must be correctly set for the outgoing mail server and large swaths of IP addresses are blocked sometimes pre-emptively to prevent spam. These measures can pose problems for people wanting to run a small email server off an inexpensive domestic connection. Blacklisting of IP ranges due to spam eminating from them also causes problems for legitimate email servers in the same IP range.
The total volume of email spam has been consistently growing, but in 2011 the trend seems to have reversed. The amount of spam users see in their mailboxes is only a portion of total spam sent, since spammers' lists often contain a large percentage of invalid addresses and many spam filters simply delete or reject "obvious spam."
The first known spam email, advertising a DEC product presentation, was sent in 1978 by Gary Thuerk to 600 addresses, which was all the users of ARPANET at the time, though software limitations meant only slightly more than half of the intended recipients actually received it. As of August 2010, the amount of spam was estimated to be around 200 billion spam messages sent per day. More than 97% of all emails sent over the net are unwanted, according to a Microsoft security report. MAAWG estimates that 85% of incoming mail is "abusive email", as of the second half of 2007. The sample size for the MAAWG's study was over 100 million mailboxes.
A 2010 survey of US and European email users showed that 46% of the respondents had opened spam messages, although only 11% had clicked on a link.
A 2004 survey estimated that lost productivity costs Internet users in the United States $21.58 billion annually, while another reported the cost at $17 billion, up from $11 billion in 2003. In 2004, the worldwide productivity cost of spam has been estimated to be $50 billion in 2005. An estimate of the percentage cost borne by the sender of marketing junk mail (snail mail) is 88%, whereas in 2001 one spam was estimated to cost $0.10 for the receiver and $0.00001 (0.01% of the cost) for the sender.
Origin or source of spam refers to the geographical location of the computer from which the spam is sent; it is not the country where the spammer resides, nor the country that hosts the spamvertised site. Because of the international nature of spam, the spammer, the hijacked spam-sending computer, the spamvertised server, and the user target of the spam are all often located in different countries. As much as 80% of spam received by Internet users in North America and Europe can be traced to fewer than 200 spammers.
When grouped by continents, spam comes mostly from:
In terms of number of IP addresses: the Spamhaus Project (which measures spam sources in terms of number of IP addresses used for spamming, rather than volume of spam sent) ranks the top three as the United States, China, and Russia, followed by Japan, Canada, and South Korea.
In terms of networks: As of 5 June 2007Verizon, AT&T, and VSNL International. Verizon inherited many of these spam sources from its acquisition of MCI, specifically through the UUNet subsidiary of MCI, which Verizon subsequently renamed Verizon Business.[update], the three networks hosting the most spammers are
Some popular methods for filtering and refusing spam include email filtering based on the content of the email, DNS-based blackhole lists (DNSBL), greylisting, spamtraps, Enforcing technical requirements of email (SMTP), checksumming systems to detect bulk email, and by putting some sort of cost on the sender via a Proof-of-work system or a micropayment. Each method has strengths and weaknesses and each is controversial because of its weaknesses. For example, one company's offer to "[remove] some spamtrap and honeypot addresses" from email lists, defeats the ability for those methods to identify spammers.
Outbound spam protection combines many of the techniques to scan messages exiting out of a service provider's network, identify spam and take action such as blocking the message or shutting off the source of the message.
In one study, 95% of revenues (in the study) cleared through just three banks.
|This section does not cite any references or sources. (November 2011)|
In order to send spam, spammers need to obtain the email addresses of the intended recipients. To this end, both spammers themselves and list merchants gather huge lists of potential email addresses. Since spam is, by definition, unsolicited, this address harvesting is done without the consent (and sometimes against the expressed will) of the address owners. As a consequence, spammers' address lists are inaccurate. A single spam run may target tens of millions of possible addresses – many of which are invalid, malformed, or undeliverable.
Sometimes, if the sent spam is "bounced" or sent back to the sender by various programs that eliminate spam, or if the recipient clicks on an unsubscribe link, that may cause that email address to be marked as "valid", which is interpreted by the spammer as "send me more".
Many spam-filtering techniques work by searching for patterns in the headers or bodies of messages. For instance, a user may decide that all email they receive with the word "Viagra" in the subject line is spam, and instruct their mail program to automatically delete all such messages. To defeat such filters, the spammer may intentionally misspell commonly filtered words or insert other characters, often in a style similar to leetspeak, as in the following examples: V1agra, Via'gra, Vi@graa, vi*gra, \/iagra. This also allows for many different ways to express a given word, making identifying them all more difficult for filter software.
The principle of this method is to leave the word readable to humans (who can easily recognize the intended word for such misspellings), but not likely to be recognized by a literal computer program. This is only somewhat effective, because modern filter patterns have been designed to recognize blacklisted terms in the various iterations of misspelling. Other filters target the actual obfuscation methods, such as the non-standard use of punctuation or numerals into unusual places. Similarly, HTML-based email gives the spammer more tools to obfuscate text. Inserting HTML comments between letters can foil some filters, as can including text made invisible by setting the font color to white on a white background, or shrinking the font size to the smallest fine print. Another common ploy involves presenting the text as an image, which is either sent along or loaded from a remote server. This can be foiled by not permitting an email-program to load images.
As Bayesian filtering has become popular as a spam-filtering technique, spammers have started using methods to weaken it. To a rough approximation, Bayesian filters rely on word probabilities. If a message contains many words that are used only in spam, and few that are never used in spam, it is likely to be spam. To weaken Bayesian filters, some spammers, alongside the sales pitch, now include lines of irrelevant, random words, in a technique known as Bayesian poisoning. A variant on this tactic may be borrowed from the Usenet abuser known as "Hipcrime" -- to include passages from books taken from Project Gutenberg, or nonsense sentences generated with "dissociated press" algorithms. Randomly generated phrases can create spoetry (spam poetry) or spam art.
Another method used to masquerade spam as legitimate messages is the use of autogenerated sender names in the From: field, ranging from realistic ones such as "Jackie F. Bird" to (either by mistake or intentionally) bizarre attention-grabbing names such as "Sloppiest U. Epiglottis" or "Attentively E. Behavioral". Return addresses are also routinely auto-generated, often using unsuspecting domain owners' legitimate domain names, leading some users to blame the innocent domain owners. Blocking lists use IP addresses rather than sender domain names, as these are more accurate. A mail purporting to be from example.com can be seen to be faked by looking for the originating IP address in the email's headers; also Sender Policy Framework, for example, helps by stating that a certain domain will send email only from certain IP addresses.
A number of other online activities and business practices are considered by anti-spam activists to be connected to spamming. These are sometimes termed spam-support services: business services, other than the actual sending of spam itself, which permit the spammer to continue operating. Spam-support services can include processing orders for goods advertised in spam, hosting Web sites or DNS records referenced in spam messages, or a number of specific services as follows:
Some Internet hosting firms advertise bulk-friendly or bulletproof hosting. This means that, unlike most ISPs, they will not terminate a customer for spamming. These hosting firms operate as clients of larger ISPs, and many have eventually been taken offline by these larger ISPs as a result of complaints regarding spam activity. Thus, while a firm may advertise bulletproof hosting, it is ultimately unable to deliver without the connivance of its upstream ISP. However, some spammers have managed to get what is called a pink contract (see below) – a contract with the ISP that allows them to spam without being disconnected.
A few companies produce spamware, or software designed for spammers. Spamware varies widely, but may include the ability to import thousands of addresses, to generate random addresses, to insert fraudulent headers into messages, to use dozens or hundreds of mail servers simultaneously, and to make use of open relays. The sale of spamware is illegal in eight U.S. states.
So-called millions CDs are commonly advertised in spam. These are CD-ROMs purportedly containing lists of email addresses, for use in sending spam to these addresses. Such lists are also sold directly online, frequently with the false claim that the owners of the listed addresses have requested (or "opted in") to be included. Such lists often contain invalid addresses. In recent years, these have fallen almost entirely out of use due to the low quality email addresses available on them, and because some email lists exceed 20GB in size. The amount you can fit on a CD is no longer substantial.
A number of DNS blacklists (DNSBLs), including the MAPS RBL, Spamhaus SBL, SORBS and SPEWS, target the providers of spam-support services as well as spammers. DNSBLs blacklist IPs or ranges of IPs to persuade ISPs to terminate services with known customers who are spammers or resell to spammers.
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