Comparison of issue-tracking systems

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This article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems. The comparison includes client-server application, distributed and hosted systems.

General[edit]

SystemCreatorLicenseImplementation language(s)Back endLaunch DateRefs
Apache BloodhoundApache Software FoundationApache LicensePythonSQLite, PostgreSQL, MySQL2012[1]
Assembla TicketsAssemblaProprietary, hosted. Available for free for open source projectsRubyMySQL2008
BMC Remedy Action Request SystemBMC SoftwareProprietaryC, JavaOracle, SQL Server, DB2, Informix, Sybase ASA1992[citation needed]
BontqBontq LLCProprietary, hosted. Available for free for open source projectsPHP, JavaPostgreSQL2010
BugTracker.NETCorey TragerGPLASP.NET, C# on WindowsSQL Server, SQL Server Express2002
BugzillaMozilla FoundationMPLPerlMySQL, Oracle, PostgreSQL, SQLite1998-09-19
CerebroCineSoftProprietaryC++, QtPostgreSQL2009
codeBeamerIntland SoftwareProprietary, free versionJavaMySQL, Oracle, Apache Derby or Postgres2002
Comindware TrackerComindware Ltd.Proprietary, Comindware Task Management freeC#, C++, JavaScriptNo2012-02-07
DebbugsDebianGPLPerlFlat file, Berkeley DB indexes[citation needed]Between 1994 and 1999[notes 1]
FIT Issue ManagementAlcea TechnologiesProprietaryJavaflat-file, optional extension for SQL Server, MySQL, Oracle (via JDBC)2004
FogBugzFog Creek SoftwareProprietaryASP on Windows, PHP on Mac, FreeBSD, and LinuxSQL Server, MySQL2000[2]
FossilD. Richard HippBSDCSQLite2006
GeminiCountersoftProprietary, free, commercial optionsASP.NET, C#Microsoft SQL Server2003
GLPIINDEPNETGPLPHPMySQL2003-11-17
GNATSFree Software FoundationGPLC, Web Front-end In PerlText files with custom daemon/search engine1992
Google Code HostingGoogle CodeProprietary, hosted; available for open source projectsPythonBigTable2004
HP Quality CenterHewlett-Packard, formerly Mercury InteractiveProprietary.NET (client), Java (server)SQL Server, Oracle1995
IBM Rational ClearQuestRational SoftwareProprietarykernel: executables for several platforms; hooks: Perl and Visual BasicIBM DB2, Oracle, SQL Server, Access, Sybase ASA1998
IBM Rational Team ConcertRational SoftwareProprietarykernel: Java; API: JavaIBM DB2, Oracle, SQL Server, Apache Derby2008
ikiwikiJoey Hessmostly GPLv2 (mixed)Perlgit, darcs, bzr, svn, monotone, mercurial, tla2006
IssueNetElsinore Technologies Inc.ProprietaryASP.NET, C#, C++SQL ServerUnknown
iSupportiSupport SoftwareProprietary, Commercial, Source Code License availableASP.NET, XHTML, HTML5, C#Microsoft SQL Server1994[citation needed]
JIRAAtlassianProprietary. Free community licenses for open source and academic projectsJavaMySQL, PostgreSQL, Oracle, SQL Server2003
Kayako SupportSuiteKayakoProprietary, some parts GPLPHPMySQL2001
LaunchpadCanonical Ltd.AGPLPython, JavaScriptPostgreSQL2004-01
Liberum Help DeskDoug LuxemGPLASPSQL Server, Access2000
LibreSourceArtenumGPLv2HTML, Java on all platformsPostgreSQLUnknown
MantisBTVarious (open source contributors)GPLv2PHPADOdb (MySQL, PostgreSQL, SQL Server, etc.)2000
Microsoft Dynamics CRMMicrosoftProprietary, Commercial.NETMicrosoft SQL Server2003
OnTimeAxosoftProprietary, SaasC#, .NETSQL Server2002
org-modeCarsten DominikGPLEmacsFlat file2003
OTRSotrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server2002
Pivotal TrackerPivotal LabsProprietary, free versionRuby on RailsRuby on Rails, MySQL, Memcached2008
Plain TicketTurbine interactiveProprietary, online, hosted.JavaMySQL2011
PlanboxPlanboxProprietary, free versionPHP, JavaMySQL2009
RedmineJean-Philippe LangGPLv2Ruby on RailsMySQL, PostgreSQL, SQLite2006
Request TrackerBest Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle, SQLite1999-10-13
RoundupKa-Ping Yee, Richard JonesMIT license (ZPL v 2.0 for the template system)PythonSQLite, MySQL, PostgreSQL, Berkeley DB2001
StarTeamoriginally Starbase Corporation, currently BorlandProprietaryJava, C++, othersSQL Server recommended, Oracle, DB2 supportedUnknown
SupportworksHornbill SystemsProprietaryC++ and PHPSQL Server, MySQL, Oracle, Sybase1994[citation needed]
SysAidSysAid TechnologiesProprietaryJava, C#MySQL, Derby, Oracle, Microsoft SQL Server2002
Team Foundation ServerMicrosoftProprietary, Commercial.NETMS SQL Server 2005 & 20082005
TeamworkOpen LabProprietary, some parts LGPLJavaall relational (uses Hibernate)2003
TechExcel's DevTrackTechExcelProprietaryC++, JavaScriptSQL Server, SQL Server Express, MySQL, Oracle1997
TestTrackSeapine SoftwareProprietaryC++, JavaScriptSQL Server, Oracle, SQLite, PostgreSQL,1996
The Bug GenieVarious (open source contributors)Mozilla Public License 1.1PHPMySQL, PostgreSQL, SQL Server2003-09-11
TracEdgewall SoftwareNew BSDPythonSQLite, PostgreSQL, MySQL2006-10-01
TrackerSuite.NetAutomation CentreProprietaryC#SQL Server, SQL Server Express2006
Web Help DeskMacsDesign Studio, LLCProprietaryJavaOpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle1999
WrikeWrike, Inc.Proprietary, hostedJavaPostgreSQL2006
YouTrackJetBrains s.r.o.Proprietary, stand-alone and hosted, free version, free for open source projectsJava, MPS-based DSLsJetBrains DB2009
ZentrackWrike, Inc.GPLPHPMySQLUnknown
Zoho BugTrackerZoho Corp.ProprietaryJavaMySQL2011
SystemCreatorLicenseImplementation language(s)Back endLaunch DateRefs

Features[edit]

SystemDocumentation integration/generation, reportingTest planning integrationCustomizable workflowUnicode supportCustom FieldsSLA[3]Plugin API[4]Multiple ProjectsFull-text searchIndexed full-text searchIndexed file search
Apache BloodhoundYes, integrated wikiYesYesYesYesNoYesYes (as of 0.6)YesYes[5] uses WhooshNo
Assembla TicketsWiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notificationsYesYesYesYesNoYesYesNoUnknownNo
BugTracker.NETintegrated charts and reportsNoYesYesYesNoNoYes
Bugzillareporting: integrated reports and charts, scheduled reports by mailYes[6]YesYesYesNoYesYesYes[7]Yes When using MySQL MyISAM[8] or Oracle Database[9] but not PostgreSQL[10]
codeBeamerYes, Integrated document manager, Scrum, Kanban, waterfall project mgm, Wiki, custom dashboard, multiproject report, baselineing, release mgm, API, RSS, ActivityStream, notificationsYesYesYesYesYesYesUnknownYes[11]Yes[11]Yes[11]
Comindware TrackerNoNoYesYesYesNoNoYesYesYesNo
DebbugsNoNoNoYesNoNoNoUnknownNo
FogBugzIntegrated wikiNoYesYesYesNoYes[12]YesYes[13]Yes[14]No[15]
FossilYes, Integrated Wiki in addition to integrated versioned project documentation via web ui.NoNoNoYesNoNoYes[16]No[17]No
GeminiYes, Integrated document manager, RSS, charts, reporting engine, remote API, notifications, custom fields/values for issuesYes[18]YesYesYesNoYesYesYesYes
GNATSNoNoNoNoNoNoNoUnknown
Google Code HostingWiki syntax, email notification, linking to Subversion commits, custom fields/values for issuesNoYesYesYesNoNoYes
HP Quality CenterYesYesYesNoYesNoYesYesNoNoNo
IBM Rational ClearQuestreporting: integrated charts and interface to Crystal ReportsYesYesYesYesNoNoYesOptional[19]Optional uses Solr and Lucene
IBM Rational Team ConcertYesYesYesYesYesNoYesYes
ikiwikiNoNoNoYesYesNoNoUnknown
IssueNetAdvanced reporting, configurable dashboards, Microsoft Project integrationNoYesYesYesNoYesUnknown
iSupportExtensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based asset management, escalation rules, surveys, related issues, call scriptsNoYesYesYesYesYesUnknown
JIRAWorkflow with triggers, timers, and conditions, dashboard with reporting widgets (Open Social), Customizable fields for each project, HTML, XML, RSS, PDF,[20] Excel, Word, customizable charts, Confluence (Enterprise wiki)Yes[21]YesYesYesYesYes[22]YesYes[23]Yes Uses Lucene[23]Optional[24]
Kayako SupportSuiteKnowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builderNoNoYesYesYesYesUnknown
Liberum Help DeskNoNoNoNoNoNoNoUnknown
LibreSourceNoNoNoYesNoNoNoUnknown
MantisBTYes, Integration of MediaWiki, DokuWiki, XWikiNoYesYesYesNoYesYesYes[25]YesNo[26]
Microsoft Dynamics CRMreporting: integrated charts and reports, export to Excel, Mail MergeNoYesYesYesNoYesUnknown
OnTimeTeam Wiki, Burndown, GitHub and TortoiseSVN integration, Dashboards, Custom Reports for OnPremises, Email Notifications and Alerts, Customer Portal, RSSNoYesYesYesYesYesYes
org-modeNoNoYesYesYesNoNoUnknown
OTRSAdvanced reporting, configurable dashboardsNoYesYesYesYesYesUnknown
Pivotal TrackerYes, real time collaborative story backlog, integrated reports, email notificationYesNoYesNoNoYesYes
Plain TicketYesYesYesYesYesYesNoYesYesYesNo
PlanboxYes, thru File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels.YesYesYesYesYesYesYesYesYesNo
RedmineYes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSVYes[27]YesYesYesNoYesYesYes[28]NoOptional[29]
Remedy Action Request SystemWith RKM, the Remedy Knowledge Base product from BMCNoYes[30]YesYesYesYesUnknownOptional[31]OptionalOptional
Request TrackerYes, MediaWiki[32]NoYesYesYesYes[33]Yes[34]YesYes[35]Yes[35]
Roundupwiki can be integrated or linkedNoYesYesYesNoNoYesYes[36]Yes with issues[37]Yes
StarTeamNoYes[38]YesNoYesNoNoUnknown
SupportworksYes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management toolNoYesNoYesYesYes[39]Unknown
SysAidYes - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KBNoYesYesYesYesYesYesYesUnknownNo
Team Foundation ServerYes - workflow definitions, process documentationYesYesYesYesNoYesYes
TeamworkYesYesYesYesYesYesNoYesYes[40]Yes Uses Lucene
TechExcel's DevTrackYesYesYesYesYesYesYesYesYesYesYes
TestTrackYes - Advanced reporting, integrated charts, export to Excel, workflow with triggersYesYesYesYesNoYesYesYes
The Bug GenieYes, integrated wikiNoYesYesYesNoYesYesYesNoNo
TracYes, integrated wikiYesYesYesYesNoYes[41]NoNoNo[42]
TrackerSuite.NetYes. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel.YesYesYesYesNoYesYesYesNoNo
Web Help DeskDynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive helpNoYesYesYesNoNoUnknownPartial[43]No
Wrikereal-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts,NoNoYesNoNoNoUnknown
YouTrackYes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs.Yes[44]YesYesYesNoYes[45]YesYes[46]Yes Uses Lucene
ZentrackNoNoYesYesYesNoYesUnknown
Zoho BugTrackerYesNoYesYesYesNoNoYesPartial
SystemDynamic documentation integration/generationTest planning integrationCustomizable workflowUnicode supportCustom FieldsSLA[3]Plugin API[4]Multiple ProjectsFull-text searchIndexed full-text searchIndexed file search

Input interfaces[edit]

SystemWebEmailCLIGUIRESTSOAPMylyn[47]Visual StudioOthers
Apache BloodhoundYesOptional[48]NoNoNoNoYesNoYes XMLRPC
Assembla TicketsYesYesYesNoYesNoYesNoNo
BugTracker.NETYesYesNoNoNoNoNoNoNo
BugzillaYesYesYesYesYesYesYesNoYes XMLRPC
codeBeamerYesYesNoNoYesNoYesNoNo
Comindware TrackerYesYesNoNoNoNoNoNoNo
DebbugsNoYesYesPartial[notes 2]NoNoNoNoNo
FogBugzYesYesYesNoYesNoYesYesYes XML
FossilYesNoYesNoNoNoNoNoNo
GeminiYesYesNoYesYesYesNoYesYes JSON, XML
GNATSYesNoYesNoNoNoNoNoNo
Google Code HostingYesNoNoNoNoNoYes[49]NoNo
HP Quality CenterYesNoNoYes[50]YesNoYes[51]NoYes - IntelliJ IDEA
IBM Rational ClearQuestYesYesNoYesNoNoYesNoNo
IBM Rational Team ConcertYesNoNoYesYesNoNoYesYes - Eclipse
ikiwikiYesNoYesYesNoNoNoNoNo
IssueNetYesYesNoYesNoNoNoYesNo
iSupportYesYesNoNoNoNoNoNoNo
JIRAYesYesYes[52]YesYesYesYesYes[53]Yes - Eclipse
Kayako SupportSuiteYesYesNoNoYesNoNoNoYes - Android App, iOS App
LaunchpadYesYesNoNoYesNoNoNoYes - Python[54]
Liberum Help DeskYesNoNoNoNoNoNoNoNo
LibreSourceYesNoNoNoNoNoNoNoNo
MantisBTYesYesNoNoNoYesYesNoYes - Android App
Microsoft Dynamics CRMYesYesNoNoNoYesNoNoNo
OnTimeYesYesNoYesYesYesNoYesYes - Eclipse, iPhone
org-modeNoNoYesNoNoNoNoNoNo
OTRSYesYesNoNoNoYesNoNoNo
Pivotal TrackerYesYesYesYesYesNoNoNoYes - XML, iOS App
Plain TicketYesYesNoNoNoNoNoNoNo
PlanboxYesYesNoYesYesNoNoNoYes - Mobile, Zendesk, Git, SVN, SnapEngage
RedmineYesYesNoNoYesNoYesNoNo
Remedy Action Request SystemYesYesNoYesNoYesNoNoNo
Request TrackerYesYesYesNoYes[55]NoNoNoNo
RoundupYesYesYesNoNoNoNoNoNo
StarTeamYesNoNoYesNoNoNoYesNo
SupportworksYesYesNoYesYes[56]NoNoNoNo
SysAidYesYesNoYesYesYesNoNoNo
Team Foundation ServerYesYesYesNoNoYesNoYesNo
TeamworkYesYesNoNoNoNoNoNoNo
TechExcel's DevTrackYesNoNoYesNoNoNoNoYes - XML, iOS App, Android App
TestTrackYesYesNoYesNoYesNoYesYes - XML, Eclipse
The Bug GenieYesYesYesNoYesNoNoNoNo
TracYesOptional[48]NoNoNoNoYesNoYes XMLRPC
TrackerSuite.NetYesYesNoNoNoNoNoNoNo
Web Help DeskYesYesNoYesNoNoNoNoYes - iPhone
WrikeYesNoNoNoNoNoNoNoNo
YouTrackYesYesNoNoYesNoNoNoNo
ZentrackYesYesNoNoNoNoNoNoYes JSON, XML
Zoho BugTrackerYesYesNoYesNoNoNoNoNo
SystemWebEmailCLIGUIRESTSOAPMylyn[47]Visual StudioOthers

Notification interfaces[edit]

SystemEmailRSSAtomXMPPTwitter
Apache BloodhoundYesYesNoNoNo
Assembla TicketsYesYesNoNoYes
BugTracker.NETYesNoNoNoNo
BugzillaYesYesYesNoNo
codeBeamerYesYesYesNoYes
Comindware TrackerYesNoNoNoNo
DebbugsYesNoNoNoNo
FogBugzYesYesNoNoNo
FossilNoYesNoNoNo
GeminiYesYesNoNoNo
GNATSYesNoNoNoNo
Google Code HostingYesYesNoNoNo
HP Quality CenterYesNoNoNoNo
IBM Rational ClearQuestYesNoNoNoNo
ikiwikiNoYesYesNoNo
IssueNetYesNoNoNoNo
iSupportYesNoNoNoYes
JIRAYesYesNoYesNo
Kayako SupportSuiteYesNoNoNoNo
Liberum Help DeskYesNoNoNoNo
LibreSourceNoNoNoNoNo
MantisBTYesYesNoNoYes
Microsoft Dynamics CRMYesNoNoNoNo
OnTimeYesYesNoNoNo
org-modeNoNoNoNoNo
OTRSYesNoNoNoNo
Pivotal TrackerYesYesYesNoYes
Plain TicketYesNoNoNoNo
PlanboxYesYesNoNoYes
RedmineYesYesYesNoYes
Remedy Action Request SystemYesNoNoNoNo
Request TrackerYesYes[57]NoNoNo
RoundupYesNoNoNoNo
StarTeamYesNoNoNoNo
SupportworksYesNoNoNoNo
SysAidYesNoNoNoNo
Team Foundation ServerYesNoNoNoNo
TeamworkYesYesNoNoYes
TechExcel's DevTrackYesNoNoNoNo
TestTrackYesYesNoNoNo
The Bug GenieYesYesYesNoNo
TracYesYesNoNoNo
TrackerSuite.NetYesNoNoNoNo
Web Help DeskYesNoNoNoNo
WrikeYesNoNoNoNo
YouTrackYesYesNoYesNo
ZentrackYesNoNoNoNo
Zoho BugTrackerYesYesNoNoNo
SystemEmailRSSAtomXMPPTwitter

Revision control system integration[edit]

SystemGitMercurialBazaarMonotoneDarcsCVSSubversionPerforceAccuRevClearCaseOthers
Apache BloodhoundYesYesYesYesYesYesYesOptional[58]YesNoNo
Assembla TicketsYesYesNoNoNoNoYesYesNoNoNo
BontqNoNoNoNoNoNoNoNoNoNoNo
BugTracker.NETYesYesNoNoYesNoYesNoNoNoNo
BugzillaYes[59]Yes[60]YesNoNoYesYesYesYesNoNo
codeBeamerYesYesNoNoNoYesYesNoNoNoNo
Comindware TrackerNoNoNoNoNoNoNoNoNoNoNo
DebbugsNoNoNoNoNoNoNoNoNoNoNo
FogBugzYesYesNoNoNoYesYesYesNoNo2[61]
FossilNoNoNoNoNoNoNoNoYesNo1[62]
GeminiYesYesNoNoNoYesYesNoNoNoYes TFS
GNATSNoNoNoNoNoYesNoNoNoNoNo
Google Code HostingYesYesNoNoNoNoYesNoNoNoNo
HP Quality CenterNoNoNoNoNoNoNoYes[63]YesNoNo
IBM Rational ClearQuestNoNoNoNoNoNoNoYes[64]YesYesNo
ikiwikiYesYesYesYesYesYesYesNoNoNoNo
IssueNetNoNoNoNoNoNoYesYesNoNo1[65]
iSupportNoNoNoNoNoNoNoNoNoNoNo
JIRAYesYesNoNoNoYesYesYesYes[66]No[67]No
Kayako SupportSuiteNoNoNoNoNoNoNoNoNoNoNo
Liberum Help DeskNoNoNoNoNoNoNoNoNoNoNo
LibreSourceNoNoNoNoNoNoYesNoNoNoNo
MantisBTYesYes[68]NoNoNoYesYesNoNoNoNo
Microsoft Dynamics CRMNoNoNoNoNoNoNoNoNoNoNo
OnTimeYesYes[69]NoNoNoNoYesYesNoNoYes VSS, Vault Sourcegear
org-modeNoNoNoNoNoNoNoNoNoNoNo
OTRSNoNoNoNoNoNoNoNoNoNoNo
Pivotal TrackerYesNoNoNoNoYesYesNoNoNoNo
Plain TicketNoNoNoNoNoNoNoNoNoNoNo
PlanboxYesNoNoNoNoNoYesNoNoNoNo
RedmineYesYesYesNoYesYesYesYes[63]NoNoNo
Remedy Action Request SystemNoNoNoNoNoNoNoNoNoYesNo
Request TrackerNoNoNoNoNoYesYesNoNoNoNo
RoundupNoNoNoNoYesNoYesNoNoNoNo
StarTeamNoNoNoNoNoNoNoNoNoNoYes - StarTeam includes revision control
SupportworksNoNoNoNoNoNoNoNoNoNoNo
SysAidNoNoNoNoNoNoYesNoNoNoNo
Team Foundation ServerYes[70]NoYes[71]NoNoNoYes[72]NoNoNoYes - TFS includes revision control
TeamworkNoNoNoNoNoNoYesNoNoNoNo
TechExcel's DevTrackNoNoNoNoNoYesYesYesYesYesYes - BitKeeper, PVCS, VSS, TFS, MKS Source, StarTeam, AlienBrain, SourceGear Vault
TestTrackNoNoNoNoNoYesYesYesNoNoYes - Surround SCM, VSS
The Bug GenieYesYesYesNoNoYesYesYesNoNoNo
TracYesYesYesYesYesNoYesOptional[58]YesNoNo
TrackerSuite.NetNoNoNoNoNoNoNoNoNoNoNo
Web Help DeskNoNoNoNoNoNoNoNoNoNoNo
WrikeNoNoNoNoNoNoYesNoNoNoNo
YouTrackYes[73]Yes[73]NoNoNoYes[73]Yes[73]Yes[73]NoYes[73]3[73][74]
ZentrackNoNoNoNoNoNoNoNoNoNoNo
Zoho BugTrackerYesNoNoNoNoNoNoNoNoNoNo
SystemGitMercurialBazaarMonotoneDarcsCVSSubversionPerforceAccuRevClearCaseOthers

Authentication methods[edit]

SystemForm basedPublic key cryptographyTwo-factorOpenIDOAuthLDAPShibbolethOthers
Apache BloodhoundYesOptional[75]NoOptional[76]NoYesUnknownNo
Assembla TicketsYesNoNoYesYesYes (private version)UnknownUnknown
BontqYesNoNoNoNoNoUnknownUnknown
BugTracker.NETYesUnknownUnknownUnknownUnknownYesUnknownUnknown
BugzillaYesNoNoYes[77]NoYesUnknownNo
codeBeamerYesNoNoNoNoYesUnknownNo
Comindware TrackerYesNoNoNoNoYesNoNo
DebbugsNoNoNoNoNoNoNoNo
FogBugzYesUnknownUnknownUnknownUnknownYesUnknownUnknown
FossilUnknownUnknownUnknownUnknownUnknownNoUnknownUnknown
GeminiYesNoNoYesYesYesNoYes API
GNATSUnknownUnknownUnknownUnknownUnknownNoUnknownUnknown
Google Code HostingUnknownUnknownUnknownUnknownUnknownNoUnknownUnknown
HP Quality CenterNoNoNoNoNoYesNoUnknown
IBM Rational ClearQuestUnknownUnknownUnknownUnknownUnknownYesUnknownUnknown
ikiwikiYesUnknownUnknownYesUnknownYes: (through web server auth)UnknownUnknown
IssueNetUnknownUnknownUnknownUnknownUnknownYesUnknownUnknown
iSupportYesUnknownUnknownUnknownUnknownYesUnknownUnknown
JIRAYesNoNoYesYesYesYes, via plugin[78][79]No
Kayako SupportSuiteYesUnknownUnknownUnknownUnknownYesUnknownYes, LoginShare API[80]
Liberum Help DeskUnknownUnknownUnknownUnknownUnknownNoUnknownUnknown
LibreSourceUnknownUnknownUnknownUnknownUnknownNoUnknownUnknown
MantisBTYesNoNoYes[81]Yes[82]YesUnknownNo
Microsoft Dynamics CRMUnknownUnknownUnknownUnknownUnknownYesUnknownUnknown
OnTimeYesNoNoNoNoYesNoNo
org-modeUnknownUnknownUnknownUnknownUnknownNoUnknownUnknown
OTRSUnknownYesUnknownUnknownUnknownYesUnknownUnknown
Pivotal TrackerYesNoNoYes, Google AccountNoNoNoNo
Plain TicketYesNoNoNoNoNoNoNo
PlanboxYesNoNoYes, Google AccountNoNoNoYes, Google Account, OneLogin
RedmineYesYes[83]NoYes[84]NoYesYes, via Apache (using mod_rails)No
Remedy Action Request SystemUnknownUnknownUnknownUnknownUnknownYesUnknownUnknown
Request TrackerYesUnknownUnknownYes[85]UnknownYes[86]UnknownYes[87]
RoundupUnknownUnknownUnknownUnknownUnknownYesUnknownUnknown
StarTeamUnknownUnknownUnknownUnknownUnknownNoUnknownUnknown
SupportworksUnknownUnknownUnknownUnknownUnknownYesUnknownUnknown
SysAidYesNoNoNoNoYesNoYes, CAS
Team Foundation ServerUnknownUnknownUnknownUnknownUnknownYesUnknownUnknown
TeamworkYesUnknownUnknownUnknownUnknownYesUnknownYes, Simple container auth.
TechExcel's DevTrackYesNoNoNoNoYesNoNo
TestTrackYesUnknownNoNoNoYesNoYes - custom DLL
The Bug GenieYesNoNoYes[76]NoYesNoNo
TracYesOptional[75]NoOptional[76]NoYesUnknownNo
TrackerSuite.NetYesNoNoNoNoYesNoNo
Web Help DeskUnknownUnknownUnknownUnknownUnknownYesUnknownUnknown
WrikeUnknownUnknownUnknownUnknownUnknownYesUnknownUnknown
YouTrackYesNoNoYesNoYesUnknownYes: JIRA account
ZentrackYesUnknownUnknownUnknownUnknownUnknownUnknownUnknown
Zoho BugTrackerYesUnknownUnknownYesUnknownUnknownUnknownYes, Google account
SystemForm basedPublic key cryptographyTwo-factorOpenIDOAuthLDAPShibbolethOthers

See also[edit]

Notes[edit]

  1. ^ Debian's bug tracking system was in place as soon as 1994 according to Ian Jackson's Debbugs webpage. However, Debbugs, as a generic ITS engine, was only uploaded to Debian as version 1 in January 1999.
  2. ^ Ticket submission can be done by email, hence with a graphical MUA (and reportbug-ng, for example)

References[edit]

  1. ^ "Apache Bloodhound project summary". Ohloh. Retrieved 3 April 2013. 
  2. ^ The Origin of Wasabi
  3. ^ a b System supports service level agreement management
  4. ^ a b System has a plugin API to allow integration with other products
  5. ^ BloodhoundSearch – Apache Bloodhound
  6. ^ "Testopia is a test case management extension for Bugzilla". Mozilla.org. 2010-10-05. Retrieved 2011-10-21. 
  7. ^ "New Features in 2.18 :: Bugzilla". bugzilla.org. 2006-10-02. Retrieved 2011-11-16. 
  8. ^ "Bug 232612 - enable boolean mode fulltext searches". Bugzilla.mozilla.org. Retrieved 2011-10-21. 
  9. ^ "Bug 310717 - Oracle Bugzilla::DB::Oracle module". Bugzilla.mozilla.org. Retrieved 2011-10-21. 
  10. ^ "Bug 365258 - PostgreSQL Use tsearch2 for fulltext indexing when available". Bugzilla.mozilla.org. Retrieved 2011-10-21. 
  11. ^ a b c "codeBeamer Searching". Codebeamer.com. Retrieved 2011-10-21. 
  12. ^ "FogBugz - Features - Customizable Case List". fogcreek.com. Retrieved 2010-03-25. 
  13. ^ "Searching in FogBugz". Fogcreek.com. Retrieved 2011-10-21. 
  14. ^ "Searching in FogBugz - About the FogBugz Search Engine". Fogcreek.com. Retrieved 2011-10-21. 
  15. ^ "Feature Request: index content of certain attachments (e.g. Word documents) in Wiki articles". Fogbugz.stackexchange.com. Retrieved 2011-10-21. 
  16. ^ "Fossil Server command - running multiple instances". fossil-scm.org. Retrieved 2011-01-11. 
  17. ^ "Fossil: To Do List". Fossil-scm.org. Retrieved 2011-10-21. 
  18. ^ "Testuff.com". Testuff.com. Retrieved 2011-10-21. 
  19. ^ "The Full-Text Search feature in IBM Rational ClearQuest, Version 7.1: Part 1. Search overview and use cases". Ibm.com. 2009-09-03. Retrieved 2011-10-21. 
  20. ^ "JIRA PDF View Plugin". 
  21. ^ "Multiple vendors". Confluence.atlassian.com. 2011-10-03. Retrieved 2011-10-21. 
  22. ^ "Plugins.atlassian.com". Plugins.atlassian.com. Retrieved 2011-10-21. 
  23. ^ a b "JIRA - Performing Text Searches". Confluence.atlassian.com. Retrieved 2011-10-21. 
  24. ^ "JIRA Searchable Attachments Plugin". Studio.plugins.atlassian.com. Retrieved 2011-10-21. 
  25. ^ "Mantis Feature List". Mantisbt.org. 2011-02-16. Retrieved 2011-10-21. 
  26. ^ "0012319: Index attachments' content". MantisBT. Retrieved 2011-10-21. 
  27. ^ Hudson
  28. ^ http://www.redmine.org/projects/redmine/wiki/RedmineSearch
  29. ^ Added by Xabier Elkano about 1 year ago (2010-09-14). "Xapian search plugin". Redmine. Retrieved 2011-10-21. 
  30. ^ Restricted to administrators
  31. ^ "Understanding Full Text Search in BMC Remedy AR System v7" (PDF). Retrieved 2011-10-21. 
  32. ^ "Feature list". Bestpractical.com. Retrieved 2011-10-21. 
  33. ^ Needs a third-party extension (RT-Extension-SLA)
  34. ^ RT can be extended through Perl extensions, see for example RTX:: modules on MetaCPAN.org
  35. ^ a b "Best Practical: What's New in 4: Fast full-text searching". Blog.bestpractical.com. 2011-06-27. Retrieved 2011-10-21. 
  36. ^ "Roundup Features". Roundup-tracker.org. Retrieved 2011-10-21. 
  37. ^ "Roundup Wiki - Rewriting the full-text indexer". Roundup-tracker.org. 2004-10-13. Retrieved 2011-10-21. 
  38. ^ Borland
  39. ^ 5005 API exists but is undocumented
  40. ^ "Smarter search and recent object functionality « teamwork’s blog". Blog.twproject.com. 2009-02-20. Retrieved 2011-10-21. 
  41. ^ "List of trac plugins". Trac.edgewall.org. 2011-08-11. Retrieved 2011-10-21. 
  42. ^ "trac - Advanced Search - Indexing". Trac.edgewall.org. 2010-04-10. Retrieved 2011-10-21. 
  43. ^ "Web Help Desk Forums > Wish List > User Interface: Generic, basic search field, searchable notes". Forums.webhelpdesk.com. Retrieved 2011-10-21. 
  44. ^ "YouTrack integration with test management tools". Confluence.jetbrains.net. 2010-08-02. Retrieved 2011-10-21. 
  45. ^ "YouTrack integrates with other products via REST API". Confluence.jetbrains.net. 2011-09-09. Retrieved 2011-10-21. 
  46. ^ "YouTrack - Search for issues". Jetbrains.com. Retrieved 2011-10-21. 
  47. ^ a b "List of Mylyn connector extensions". Wiki.eclipse.org. 2011-08-23. Retrieved 2011-10-21. 
  48. ^ a b "Pluggable email handler for Trac". Trac Hacks. Retrieved 3 April 2013. 
  49. ^ "Connector for Mylyn project bridges the gap between the Issue Traker from Google Code and the Eclipse development environment". Code.google.com. Retrieved 2011-10-21. 
  50. ^ "HP ALM Explorer Add-in". HP. 
  51. ^ "QcMylyn". Sourceforge.net. 2010-11-15. Retrieved 2011-10-21. 
  52. ^ By third-party extension: plugins.atlassian.com
  53. ^ Visual Studio extension in beta stage: studio.atlassian.com
  54. ^ Launchpadlib is a Python client library for the Launchpad RESTful API.
  55. ^ "REST API for Request Tracker". Wiki.bestpractical.com. Retrieved 2011-10-21. 
  56. ^ Through 5005 API, but is undocumented
  57. ^ "Request Tracker RSS support". Wiki.bestpractical.com. 2011-10-14. Retrieved 2011-10-21. 
  58. ^ a b via the PerforcePlugin
  59. ^ "Git Bugzilla Extension". Theoldmonk.net. 2007-06-03. Retrieved 2011-10-21. 
  60. ^ "Mercurial Bugzilla Extension". Mercurial.selenic.com. 2010-08-28. Retrieved 2011-10-21. 
  61. ^ Visual SourceSafe, Vault (revision control system)
  62. ^ Fossil
  63. ^ a b "Defect Tracking Gateway". Perforce. Retrieved 2012-01-10. 
  64. ^ "Perforce - ClearQuest Integration". Sds.samsung.co.kr. Retrieved 2012-01-10. 
  65. ^ Visual SourceSafe
  66. ^ No diff, just virtual version numbers.
  67. ^ There is an unsupported plugin for associating issues with ClearCase check-ins for an outdated version of JIRA. ClearCase support through Atlassian FishEye has been removed in all versions since April 2012. End of Support Announcement for IBM ClearCase
  68. ^ via the SourceHgWeb plugin
  69. ^ via the Mercurial SCM Plug-In For Axosoft OnTime
  70. ^ newly supported
  71. ^ via the bzr-tfs plugin
  72. ^ via the SvnBridge
  73. ^ a b c d e f g Via TeamCity integration
  74. ^ Visual SourceSafe, Team Foundation Server, Borland StarTeam
  75. ^ a b "SSL Authentication Plugin". giel. 2009-07-01. Retrieved 2010-05-27. 
  76. ^ a b c "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. Retrieved 2010-05-27. 
  77. ^ "Patch proposed". 
  78. ^ "Jira 3.8". 
  79. ^ "Jira 4.x". 
  80. ^ "LoginShare". 2012-10-25. Retrieved 2012-10-25. 
  81. ^ "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. Retrieved 2010-05-27. 
  82. ^ "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. Retrieved 2010-05-27. 
  83. ^ "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. Retrieved 2010-05-27. 
  84. ^ "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. Retrieved 2010-05-27. 
  85. ^ Needs a third-party extension (RT-Authen-OpenID on MetaCPAN.org)
  86. ^ Needs a third-party extension (RT::Authen::ExternalAuth)
  87. ^ See available extensions

External links[edit]