Amazon Locker

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Amazon locker logotype.png
Amazon Locker in Manhattan, USA.

Amazon Locker is a self-service parcel delivery service offered by online retailer Amazon customers can select any Locker location as their delivery address, and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen.[1][2]


The Amazon Locker program addresses concerns of parcels being stolen or customers missing the mail delivery.[3][4] Amazon Locker program was launched in September 2011 in New York, Seattle, and London. Amazon Locker continues to expand its network nationally throughout the US and UK.[citation needed]


A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver the packages into the kiosk, at which point the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is input on the touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.[5]

Amazon customers can also return packages to select Amazon Lockers. [6]

Locker locations[edit]

Amazon partners with retail stores such as 7-Eleven to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack were previously in the program, but later dropped out.[7][8]

In the United Kingdom, Amazon has a partnership with Co-operative Food and lockers are located within some Co-op stores.[9]


  1. ^ "Amazon Offering Lockers For Secure Product Delivery". CBS San Francisco. August 7, 2012. Retrieved September 27, 2013. 
  2. ^ "Amazon Locker Main Page". Amazon. Retrieved 2012. 
  3. ^ Bensinger, Greg (August 7, 2012). "Amazon's New Secret Weapon: Delivery Lockers". WSJ. Retrieved 27 September 2013. 
  4. ^ Wohlsen, Marcus (August 8, 2012). "Amazon’s Lockers Move Front Line of Retail War to Back of 7-Eleven". WIRED. Retrieved September 27, 2013. 
  5. ^ Skariachan, Dhanya (November 5, 2012). "Staples to have Amazon lockers in U.S. stores: spokeswoman". Reuters. Retrieved September 27, 2013. 
  6. ^ "Return a Package at an Amazon Locker". December 5, 2014. 
  7. ^ Wohlsen, Marcus (September 19, 2013). "Amazon’s Delivery Lockers Booted From Staples, RadioShack". WIRED. Retrieved September 27, 2013. 
  8. ^ Bachman, Justin (September 20, 2013). "Do Amazon's Lockers Help Retailers? Depends on What They Sell". Businessweek. Retrieved September 26, 2013. 
  9. ^

External links[edit]